Austin Shoe Hospital
Scaling Quality Through Dealer Education and Training
The
Problem
Austin Shoe Hospital expanded its business model by partnering with dry cleaners as drop-off locations for shoe and boot repairs. While this created a powerful growth opportunity, it also introduced a new challenge: training external partners and their employees to correctly handle intake, processing, and customer communication.
Dry cleaners needed a clear understanding of forms, workflows, expectations, and the craftsmanship behind the repair process—without requiring constant hands-on support from Austin Shoe Hospital. Without standardized training, consistency and efficiency across locations could suffer.
The
Solution
We collaborated with the Austin Shoe Hospital team to create a comprehensive educational video training series designed specifically for dry cleaner partners. The series walked viewers step-by-step through the entire process—from online forms and intake procedures to shipping, repair workflows, and an overview of the craftsmanship involved in restoring customer shoes.
Each video was structured to be clear, practical, and easy to reference, allowing employees to quickly understand their role in the process while gaining confidence in how repairs are handled once shoes reach Austin Shoe Hospital.
The
Impact
The finished training content enabled Austin Shoe Hospital to launch a full dealer-focused website featuring an on-demand training library. Dry cleaner partners can now easily onboard new employees, reinforce best practices, and maintain consistency without additional oversight.
By standardizing education across locations, Austin Shoe Hospital improved operational efficiency, reduced errors, and strengthened partner relationships—allowing the company to scale its dealer network while maintaining the quality and craftsmanship that defines the brand.
Increase leads & brand authority with the power of video
Video content is 1200% more likely to be shared than text and image content combined. (Wordstream)
Video on a landing page or home page can increase conversion rates by up to 80% based on a HubSpot study.
Video retention rates are 95% compared to 10% for text. (Insivia)
Including a video on a landing page can increase conversion rates by 80%. (Unbounce)
Creative video that works
The most expensive video is the
one that doesn’t work.
We’ll craft video content that
looks amazing but more
Importantly ids designed to
connect a& conversion viewers
into buyers
Conception to completion
We take all of the guesswork out of
complicated and overwhelming
process of creating high quality video.
We’ll guide you every step of the
way in a collaborative process, where
we’ll take care of creative and technical
work required.
Dynamic & evergreen content
Make dynamic changes overtime
to optimize conversion.
Create variations of different angles
for testing and get it right the
firts time with better creative.
Manufacturers Across the Country Rely on Us To Tell Their Story
We HIGHLY recommend to anyone with video production needs!
They really care about the product and end result
The end result looks amazing and I couldn’t be more pleased!
The end result looks amazing and I couldn’t be more pleased!